• Timeframe: You have 7 days from the date of delivery to initiate a return.
• Condition: Items must be returned in their original, unused, and unwashed condition, with all tags and original packaging intact.
• Non-Returnable Items: For health and hygiene reasons, the following items cannot be returned:
  • Perishable goods
  • Personalized or custom-made products
  • Intimate apparel (e.g., lingerie, swimwear)
  • Beauty products that have been opened

To start your return, please follow these steps:

1. Contact Our Customer Service: Reach out to our team within the 7-day window via our Contact Form or by email at returns@lovemynigeria.com.
2. Provide Your Details: Please have your order number, the item(s) you wish to return, and the reason for the return ready.
3. Receive Instructions: Our team will guide you through the process and provide a Return Authorization and the return shipping address.

• Return Shipping: Customers are responsible for the cost of return shipping, except in cases where you received an incorrect, damaged, or defective item.
• Shipping Recommendation: We strongly recommend using a trackable and insured shipping service. Love My Nigeria is not liable for return items that are lost or damaged in transit.

• Inspection & Approval: Once we receive your returned item, our team will inspect it. We will then notify you of the approval or rejection of your refund.
• Processing Time: If approved, your refund will be processed to your original method of payment within 7-10 business days.
• Please Note: The original cost of shipping is non-refundable.

We currently do not offer direct exchanges. To get a different size or color, please follow the standard return process. Once your return is approved, you can place a new order for the desired item on our website.

If you receive an item that is damaged or defective, please contact us immediately. We will apologize for the error and arrange a prepaid return label for the item, followed by a full refund or a replacement, at your discretion.